Confirm the visit first
A date entered in the request form is a preference, not a confirmed appointment. Ask the team to confirm the visit date and scope before making arrangements. Check what access the team needs.
Prepare access
Keep the proposed charger location and access to the electrical panel clear. Tell the team about parking restrictions, building access, or permission needed from a property owner or building manager.
Ask whether power will need to be interrupted and make arrangements for equipment that depends on it. Do not open electrical equipment or touch exposed wiring to take photos.
Confirm the work and handover
We send you a quotation after reviewing your request. After you approve it, we send the payment instructions. Pay 100% of the agreed amount before work begins. Confirm any proposed changes to the scope with the team. Keep the quote, payment record, and charger instructions.
At handover, ask how to use your particular charger and how to contact support.
Warranty coverage
Chargers we supply have the manufacturer's warranty for the duration it specifies. Repair or replacement follows the manufacturer's terms.
Installation and electrical workmanship have a two-year warranty. We repair or replace defective work covered by this warranty.