Cancelling a request
If you submitted while signed in, open the request in My Requests. Use Cancel request if the option is available, then confirm in the dialog. Closing the dialog keeps the request open.
If the option is unavailable, the request was submitted as a guest, or work has started, contact support with your request number.
Payments and refunds
You submit a website request without payment. We send you a quotation. After you approve it, you pay 100% of the agreed amount before work begins.
Cancelling a request does not by itself confirm a refund. Ask support to confirm the cancellation and refund terms that apply to your request before proceeding.
Account and personal data
Account settings and request cancellation are separate. For questions about account deletion or your personal data, contact support and review the privacy information. Deleting an account does not by itself confirm cancellation of work or a refund.