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Account and support

Contact support

Share your question and request number with the support team.

Contact details

What to include

Share your question and request number if you have one. For an installation question, add the city and charger model if known. For a website problem, describe the page and error message.

Do not share passwords, authenticator codes, or payment credentials. Avoid sending unrelated personal information in photos or documents.

Check a request status

Use Track my request with the request number and the email used to submit it. If you submitted while signed in, you can also open My Requests.

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Contact support with your question and request number, if you have one.